Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Zendory ("we," "us," or "Company") governing your access to and use of the zendory.co website and purchase of our B2B prospect list data products ("Products").

By accessing our website or purchasing our Products, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access the website or purchase our Products.

2. Nature of Products

Zendory provides B2B business intelligence data products, specifically curated prospect lists containing business contact information and related data. Our Products are:

• Digital Data Products: Delivered electronically as downloadable files (CSV, Excel, or similar formats)
• Business Intelligence: Information intended for B2B sales, marketing, and business development purposes
• Point-in-Time Data: Compiled at the time of creation and may change over time as businesses evolve

Our Products are designed for professional business use by agencies, sales teams, and marketing professionals.

3. Eligibility

To purchase our Products, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Use the Products for legitimate business purposes only
• Comply with all applicable laws and regulations

4. Purchases and Payment

4.1 Pricing

All prices are displayed on our website and are subject to change without notice. Prices are in USD unless otherwise specified. We reserve the right to modify pricing at any time prior to purchase confirmation.

4.2 Payment

Payment is required at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout. By providing payment information, you represent that you are authorized to use the payment method.

4.3 Delivery

Products are delivered electronically following successful payment processing. Delivery is typically immediate via download link or email. You are responsible for ensuring your email address is correct and can receive our communications.

5. License and Permitted Use

5.1 License Grant

Upon purchase, we grant you a non-exclusive, non-transferable license to use the purchased data for your internal business purposes, including:

• Sales outreach and prospecting
• Marketing campaigns
• Business development activities
• Market research and analysis

5.2 Restrictions

You may NOT:

• Resell, redistribute, or sublicense the data to third parties
• Share data with competitors or make it publicly available
• Use data for illegal purposes, including spam or harassment
• Use data in violation of applicable privacy laws (CAN-SPAM, GDPR, etc.)
• Misrepresent the source of the data
• Use automated systems to scrape or collect additional data from sources in our lists

6. Data Accuracy and Disclaimers

6.1 Data Quality

We make reasonable efforts to ensure our data is accurate and up-to-date at the time of compilation. However, business data changes frequently as companies evolve, personnel change, and contact information is updated.

6.2 No Guarantees on Outcomes

We expressly DO NOT guarantee:

• Response rates from outreach campaigns
• Conversion rates or sales results
• Return on investment (ROI)
• Email deliverability or inbox placement
• That all businesses in a list remain operational
• That all contact information remains valid indefinitely

Our Products are business intelligence tools. Campaign success depends on many factors beyond data quality, including your messaging, timing, offer, and overall strategy.

6.3 Disclaimer of Warranties

PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE DATA WILL MEET YOUR SPECIFIC REQUIREMENTS OR ACHIEVE ANY PARTICULAR RESULTS.

7. Refund and Replacement Policy

Due to the nature of digital data products, purchases are generally non-refundable once delivered.

7.1 Data Quality Guarantee

We stand behind our data quality. If any entries are invalid, outdated, or materially incorrect, we will replace those records at no cost. If replacement is not possible, a partial refund may be issued at our discretion.

7.2 What We Will NOT Refund

Refunds are not provided for:

• Campaign performance or response rates
• Subjective expectations about data usefulness
• Buyer's remorse or change of business plans
• Data already used in outreach campaigns

7.3 Reporting Issues

If you have an issue with your dataset, contact us at support@zendory.co within 7 days of delivery. Include specific details about which records appear problematic, and we will work to resolve the issue.

For complete details, please see our Refund Policy.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Zendory and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our website content without express written permission.

The purchased data itself is licensed for your use as described in Section 5, but compilation methods, data processing techniques, and proprietary systems remain our intellectual property.

9. User Responsibilities

You agree to:

• Use our Products in compliance with all applicable laws, including anti-spam and privacy regulations
• Maintain appropriate opt-out mechanisms in your communications
• Not engage in deceptive or fraudulent practices using our data
• Provide accurate information when making purchases
• Protect your account credentials and downloaded data

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENDORY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM YOUR USE OF OUR PRODUCTS OR WEBSITE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF OUR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Zendory, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our Products
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Your outreach activities using our data

12. Termination

We reserve the right to terminate or suspend your access to our website and refuse any current or future purchases if we reasonably believe you have violated these Terms or engaged in fraudulent, abusive, or illegal activity.

13. Modifications to Terms

We may modify these Terms at any time by posting the revised version on our website. Changes are effective immediately upon posting. Your continued use of our website or Products after any changes constitutes acceptance of the modified Terms.

14. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Products shall be resolved through binding arbitration or in the courts of competent jurisdiction.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Zendory regarding your use of our website and Products, superseding any prior agreements.

17. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Zendory
Email: support@zendory.co