Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a legally binding agreement between you and Zendory ("we," "our," or "us") regarding your access to zendory.co and your purchase of our competitor analysis packages and related digital deliverables ("Services").

By using the site, requesting a sample, or purchasing a package, you agree to these Terms. If you do not agree, do not use the site.

2. Nature of the Services

Zendory provides digital competitor analysis deliverables for businesses, agencies, and growth teams. Depending on the package, Services may include competitor teardown reports, market summaries, scorecards, whitespace recommendations, and related strategic observations.

Our deliverables are informational and strategic in nature. They are intended to support business decision-making, not to replace legal, financial, or other professional advice.

3. Eligibility

To purchase Services, you must be at least 18 years old, have authority to act for yourself or your business, and use the Services for lawful business purposes.

4. Orders, Pricing, and Delivery

4.1 Pricing

All prices are listed in U.S. dollars unless stated otherwise. Prices and package details may change without notice before purchase.

4.2 Payment

Payment is due at checkout unless we agree otherwise in writing. By submitting payment, you confirm that you are authorized to use the selected payment method.

4.3 Delivery

Services are delivered digitally. Typical delivery timing is described on the pricing page or at checkout, but timing may vary based on package scope, intake completeness, holidays, and custom requests.

5. Client Responsibilities

To help us deliver accurately and on time, you agree to provide complete and accurate intake information, including your website, brand context, and any required project details.

You are responsible for how you use the deliverables after delivery, including any business decisions, campaigns, experiments, or messaging changes informed by the analysis.

6. Permitted Use

Subject to these Terms, Zendory grants you a limited, non-exclusive, non-transferable license to use purchased deliverables internally for your business or your client's business.

You may not resell, sublicense, publish, or redistribute the deliverables as a standalone product without our prior written permission.

7. No Guarantees or Performance Promises

Zendory does not guarantee revenue, conversion rates, response rates, paid-media performance, market share gains, or any other business outcome. Deliverables are based on available evidence and informed judgment at the time of preparation.

Your results depend on many factors outside our control, including execution quality, offer quality, market conditions, audience fit, timing, and competitive changes after delivery.

8. Refunds and Corrections

Refund eligibility is governed by our Refund Policy. In most cases, the primary remedy for a service issue is correction, clarification, or completion of the promised scope rather than cancellation after delivery.

9. Intellectual Property

All site content, branding, templates, processes, visuals, and deliverable formats remain the property of Zendory unless we explicitly state otherwise. Purchasing a package does not transfer ownership of our intellectual property.

10. Prohibited Conduct

You agree not to misuse the site or Services, including by attempting unauthorized access, interfering with site operations, violating applicable laws, or using deliverables in misleading, unlawful, or harmful ways.

11. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENDORY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENDORY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PURCHASED SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT SPECIFIC SERVICE.

13. Indemnification

You agree to indemnify and hold Zendory harmless from claims, liabilities, damages, and expenses arising from your misuse of the site, your violation of these Terms, or your use of the deliverables in violation of law or third-party rights.

14. Termination

We may suspend or terminate access to the site or refuse service if we believe you have violated these Terms, acted fraudulently, or created risk for Zendory or others.

15. Governing Law

These Terms are governed by the laws applicable in the United States, without regard to conflict of law principles, unless a different governing law is required by applicable law.

16. Changes to These Terms

We may update these Terms from time to time. Continued use of the site after changes take effect constitutes acceptance of the revised Terms.

17. Contact Information

If you have questions about these Terms, contact:

Zendory
Email: support@zendory.co