Buy Pro Report

Refund & Corrections Policy

Last Updated: March 10, 2026

Zendory sells one-time digital analysis packages. Because work begins quickly and deliverables are customized, purchases are generally non-refundable once research has started or a deliverable has been sent.

Our primary remedy is correction, clarification, or completion of the promised scope.

If something material is missing, clearly inaccurate, or not aligned with the purchased package, contact us and we will review it promptly.

1. What This Policy Covers

This policy applies to Zendory competitor analysis packages, sample deliverables, and related digital outputs purchased through our site.

2. Preferred Resolution: Fix the Work

If there is a legitimate service issue, our first step is to fix it. Depending on the situation, that may include:

  • Correcting factual mistakes in the report
  • Completing missing sections that were part of the purchased package
  • Clarifying ambiguous findings or recommendations
  • Replacing an obviously incorrect deliverable with the correct package output

3. When a Refund May Be Considered

We may consider a partial or full refund when:

  • We fail to deliver the purchased package within a reasonable extended period and cannot complete it
  • We deliver the wrong package and do not correct it
  • A material portion of the promised scope is missing and cannot be remedied
  • We materially misrepresent what was included at the time of purchase

4. What Is Not Refundable

Refunds are not issued for:

  • Disagreement with our analysis or recommendations
  • Business outcomes such as conversion, response, or revenue performance
  • Changes in the market after the report was delivered
  • Incomplete intake information supplied by the customer
  • Requests made after the deliverable has been accepted and used without a documented service issue

5. How to Report an Issue

1

Contact us quickly

Email support@zendory.co within 7 days of delivery.

2

Describe the problem clearly

Explain what appears missing, incorrect, or inconsistent with the purchased package so we can review it efficiently.

3

Allow us to review and respond

We will evaluate the request and reply with a correction plan, clarification, or refund decision when appropriate.

6. Good-Faith Resolution

Zendory handles support and refund requests in good faith. We ask customers to do the same by providing accurate context and a clear description of the issue.

7. Contact

For questions about this policy or to report a service issue, contact:

Zendory Support
Email: support@zendory.co
Response Time: 1-2 business days