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Refund & Replacement Policy

Last Updated: January 12, 2026

Due to the nature of digital data products, purchases are generally non-refundable once delivered.

That said, we stand behind data quality.

If any entries are invalid, outdated, or materially incorrect, we will replace those records at no cost. If replacement is not possible, a partial refund may be issued at our discretion.

Refunds are not provided for campaign performance, response rates, or subjective expectations.

If you have an issue with your dataset, contact us within 7 days of delivery and we'll make it right.

Our Approach

Zendory sells data and business intelligence, not services. We believe in being fair and reasonable while protecting the nature of digital products that cannot be "returned" once delivered.

Our priority is making sure you receive quality data. When issues arise, we focus on fixing them rather than debating refunds.

What We Offer

Replacement Guarantee (Primary Solution)

If your dataset contains issues such as:

  • Broken or invalid website URLs
  • Businesses that no longer exist
  • Missing data fields beyond reasonable expectation
  • Materially incorrect information

We will:

  • Replace affected rows at no additional cost
  • Match or exceed the original quantity

This resolves the vast majority of data quality concerns.

Partial Refunds (When Appropriate)

We may offer a partial refund only if:

  • A meaningful portion of the dataset is invalid
  • Replacement is not acceptable to you

Partial refunds are proportional to the scope of the issue.

Full Refunds (Exceptions Only)

Full refunds are only issued if:

  • We delivered the wrong product entirely
  • We failed to deliver the product
  • We materially misrepresented what was included

What We Do NOT Refund

We do not issue refunds based on:

  • Conversion rates: How many leads convert to customers
  • Reply rates: How many prospects respond to your outreach
  • ROI: Return on your investment or campaign profitability
  • Deliverability: Whether emails reach inboxes vs. spam folders
  • Inbox placement: Email provider filtering decisions
  • Subjective expectations: Not liking the niches or types of businesses included
  • Already contacted: Lists containing businesses you've already reached out to

Our products are business intelligence tools. Campaign outcomes depend on many factors including your messaging, timing, offer, follow-up strategy, and market conditions—not just data quality.

How to Report an Issue

If you believe there's a problem with your dataset:

1

Contact Us Promptly

Email support@zendory.co within 7 days of delivery.

2

Identify Specific Issues

Let us know which rows or entries appear invalid or problematic. Be specific—this helps us resolve issues quickly.

3

Receive Resolution

We'll review your report and provide replacement data or, if appropriate, a partial refund. We aim to respond within 1-2 business days.

Important Notes

  • 7-Day Window: Issues must be reported within 7 days of delivery
  • Specific Feedback Required: "The data didn't work for me" is not sufficient. Please identify specific problematic entries.
  • Good Faith: We handle all requests in good faith and expect the same from our customers
  • One Resolution Per Order: We'll work with you to resolve issues, but repeated claims on the same order may be declined

Contact Us

For any questions about this policy or to report a data quality issue:

Zendory Support
Email: support@zendory.co
Response Time: 1-2 business days