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Refund & Corrections Policy

Last Updated: September 4, 2026

$20 report and $99 Homepage Fix promises

The Local Website Report is refunded if Zendory cannot provide a specific, useful improvement. For Homepage Fix, if platform or access limitations prevent us from performing the included work, we refund the full amount paid for that purchase. These promises override the general deductions and correction-first terms below.

An eligible paid, unrefunded $20 report receives a one-time $20 credit toward Homepage Fix when purchased within 7 days using the same email, leaving $79 to pay. The report is optional. A refund of Homepage Fix returns the amount charged for that purchase.

Homepage Fix includes three existing-page edits, one revision, and a preview within 3 business days after required access and business details. Publishing requires your approval. We do not promise a specific number of leads, sales, or rankings.

Zendory sells fixed-price website builds and other customized digital services. Payment reserves the purchased scope; project work starts when Zendory begins project-specific review, writing, design, development, research, or platform setup.

Our primary remedy is correction, clarification, or completion of the promised scope.

If you cancel before project work starts, we will generally issue a full refund. Once work starts, refund eligibility depends on completed work and costs already incurred. If something material is missing, clearly inaccurate, or does not match the purchased scope, contact us and we will review it promptly.

1. What This Policy Covers

This policy applies to Zendory fixed-price website builds, competitor analysis packages, and related digital outputs purchased through our site. It does not override any non-waivable rights you may have under applicable law.

2. Preferred Resolution: Fix the Work

If there is a legitimate service issue, our first step is to fix it. Depending on the situation, that may include:

  • Correcting factual mistakes in the report
  • Repairing a website-build item that materially differs from the purchased scope
  • Completing missing sections that were part of the purchased package
  • Clarifying ambiguous findings or recommendations
  • Replacing an obviously incorrect deliverable with the correct package output

3. Cancellation Before or During Work

If you ask to cancel before project-specific work starts, the purchase is generally eligible for a full refund. Payment processing charges or third-party costs that cannot be recovered may be excluded where permitted by law.

If you cancel after work starts but before delivery, Zendory will review the completed work and committed third-party costs. Any refund may be reduced by the reasonable value of work already performed and costs already incurred.

4. When a Refund May Be Considered

We may consider a partial or full refund when:

  • We fail to deliver the purchased package within a reasonable extended period and cannot complete it
  • We deliver the wrong package and do not correct it
  • A material portion of the promised scope is missing and cannot be remedied
  • We materially misrepresent what was included at the time of purchase

5. What Is Not Refundable

Refunds are not issued for:

  • Disagreement with our analysis or recommendations
  • Business outcomes such as conversion, response, or revenue performance
  • Changes in the market after the report was delivered
  • Delays, rework, or defects caused by incomplete or inaccurate intake information after work has started
  • Completed work that matches the purchased website scope
  • Used revision rounds or requests that add pages, functionality, or a new direction beyond the purchased scope
  • Third-party platform subscriptions, domains, apps, themes, transaction charges, or other provider fees paid outside Zendory
  • Requests made after the deliverable has been accepted and used without a documented service issue

Canceling or declining renewal of Zendory hosting does not refund a completed website build. Hosting is included for the first 12 months; any later hosting term is separate from the original build.

6. Revisions, Approval, and Inactive Projects

Included revision rounds are part of the purchased service and should be used for consolidated written feedback within the original scope. Approval or a request to launch confirms acceptance of that version, subject to correction of a documented material defect.

Silence is not approval. If a project is paused because required content, access, feedback, or approval is missing, the delay does not by itself create a refund right. After reasonable follow-up, a long-inactive project may be closed as abandoned for scheduling purposes. Zendory will confirm a practical restart date when the required items are available.

7. How to Report an Issue

1

Contact us quickly

Email support@zendory.co promptly, preferably within 7 days of delivery.

2

Describe the problem clearly

Explain what appears missing, incorrect, or inconsistent with the purchased package so we can review it efficiently.

3

Allow us to review and respond

We will evaluate the request and reply with a correction plan, clarification, or refund decision when appropriate.

8. Good-Faith Resolution

Zendory handles support and refund requests in good faith. We ask customers to do the same by providing accurate context and a clear description of the issue.

9. Contact

For questions about this policy or to report a service issue, contact:

Zendory Support
Email: support@zendory.co
Response Time: 1-2 business days